Reviews

“Hi there! I just wanted to let you know that the two fellas that moved me on October 16th were a delight and I will recommend your company to everyone that asks for a move referral. They were happy, they were funny, and they were cute. They made my move easy and extremely stress free. Thanks again for the great service!”

Katherine Crocker
Friendswood, Texas

We are consistently striving to make Heard you are Moving your #1 Houston moving company. To achieve this, feedback from our customers is a vital and necessary tool to ensure the best customer service. If you would like to provide feedback or a brief review of your move, please do not hesitate to email us at info@heardyouaremoving.com .

After the completion of every move, our clients fill out a brief survey. The following are our primary questions on the survey, statistics for them, and a few supportive comments that were made by our customers:

Were your movers on time?   Yes - 88%    No – 12%

Comments: “They were great” / “Yes, right on the dot!” / “Yes, they were early” / “They called to see if they could come earlier” / “Words can’t express, great service to say the least” / “Perfect/Friendly, Good job”

Owner comments: “Should there be a delay due to traffic, weather, or a previous move, we will make every effort to inform you of the status and arrival time.”

Please rate your move:   Poor - 0%    Fair – 2%    Good - 7%   Excellent - 91%

Were there any damages?  Yes - 5%   No – 95%
Formal Claims = 0

Owner comments: “In the event of damages we will promptly follow procedures written in the “Your Rights and Responsibilities” brochure and will pursue your satisfaction.”

Were your movers polite and courteous:?  Yes – 100%   No – 0%

Comments: “Super kind & helpful” / “Very nice & polite, no complaints” / “Very nice, very fast great service”/ “Very professional & caring” / “Both guys were great, cool and down to earth” / “Movers were really good, fast, and careful with stuff” / “Yes, did more than expected” / “Yes, I would recommend them to anyone”

Did your movers give you the “Your Rights and Responsibilities” brochure?  Yes – 100%   No – 0%

Did you have ample time to review the moving contract?  Yes – 99%   No – 1%

How would you rate your sales person?  Poor – 1%   Fair – 0%   Good - 12%   Excellent – 87%

Comments: “Very Excellent” / “Professional” / “Excellent, very good to talk to” / “Very polite & helpful. Love Trisha, she’s the reason I chose Heard [you are Moving]”

Would you recommend HEARD you are MOVING to family and friends:  Yes – 99%   No – 1%

Comments: “Thank you so very much. I am very thankful ..” / “Excellent service – will use again” / “Movers were on time and worked at an efficient rate. We will definitely use them again!” / “Yes, guys were awesome”

“These guys are hard working, fast and efficient. They definitely got the job done in a timely manner and I would recommend them to my friends and family. Thanks a ton, Heard You Are Moving! Job well done!”

P. Davidson
Houston, TX

‘... your company moved my sister last Friday (Nov. 27, 2009) from Pasadena to Fort Worth, and we will be forever grateful to [the movers] for the truly outstanding job they did. They went above and beyond in helping [my sister] and our family in a difficult move. Their attitudes and caring spirit lasted throughout a day that went well, well over the planned time frame...thank them again for us, please! Your company was a lifesaver and we'll recommend you to anyone, anytime!!"

L. Eubanks
Fort Worth, TX